These are the terms and conditions that apply to all trading between our companies and our customers.
They tell you what the purpose of our web sites are and explain the basis on which you can use our web sites and other
Please do read these carefully and if you feel any part of them to be confusing, difficult to understand or poorly written, please do let us know as we strive to keep these terms and conditions clear and simple to use and refer to.
Your statutory rights are not affected by these terms and conditions.
By using this web site or using of any of the products services we offer, you are deemed to have read, accepted and agree to be fully bound without reservation by these terms and conditions and any other guidelines or rules applicable to other services that may be posted from time to time.
If you do not agree with any part of these terms and conditions of use you must not use this site or procure or use any of our products or services.
We will do our utmost to ensure that availability of our websites will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, we are unable to guarantee this service. Your access to any of our websites may therefore be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
We consist of a small group of trading companies, each specialising in their own individual products and services and using each other's
specialist skills as appropriate to meet the various needs of our customers. These terms and conditions are common
to all of our companies and therefore apply to each
The Supplier - Byte IT Computing Limited supplies professional I.T. Services to small and medium sized businesses, mainly in the midlands.
Voyager Systems focusses on the provision of Internet, web site development, web site search engine promotion and telephony based services.
All sales transactions with any of the above companies are subject to our standard terms and conditions of sale, which are included below and our letters, invoices and other commercial documents generally refer to these.
In every and all cases each of our operating companies (as indicated above) remains exclusively responsible for its own warranties and liabilities be they of any nature, express or implied, statute or otherwise and all trading and liabilities remain the responsibility of the supplying company and seperate from other companies.
Although we are very careful to check our content and the specification of the products we supply properly, human nature being what it is, it is possible that we may occasionally make a mistake. Therefore some information on our web sites may contain typographical errors or may be incomplete or not current or contain other inaccuracies. Unfortunately, such inaccurate information may relate directly to the price of a product, the description of a product or to its availability.
If you are affected by such an error, we apologise for this and for any inconvenience or misunderstanding any
such errors might cause you. We do reserve the right to correct any mistakes that we might make at any time, even after an order was placed and we may not let you know that we have made a correction.
However, please be reassured that if you have ordered goods or services from us which and because of such an error you subsequently find that the item is not fit for your purpose we will refund you the price you paid for the item provided that;
Accepting an item for return or making a refund of some or the entire price you paid for an item does not necessarily mean that we agree with you that an error has been made. In each and every case our total liability for any error that we make is at all times limited to the price paid for the item.
Any online stores are made available to allow our United Kingdom customers the opportunity to shop in their local currency for products
delivered within the UK, inclusive of Value Added Tax.
We make every effort to provide comprehensive details of our products and services online and we also provide contact points on our sites so that potential customes are able to ask us any questions necessary to determine the appropriateness of the product or service for their use.
We do not offer any assurances other than those explicitly stated and by choosing to buy any product from us, the customer undertakes to check its suitability for their purpose in every respect prior to using the item.
Unless otherwise indicated all the prices shown on our web sites include VAT at the appropriate rate for the product. Unless otherwise advertised and indicated our shipping costs are not included in the price for the goods as they vary according to the total value of the order, the weight of the goods and the type of shipping required.
Unless we include a statement to the contrary within the product description, we endeavour to only list products on the website that we expect to be able to supply within our stated delivery timescales. Whilst we generally do meet our stated delivery terms, we ask you to please note that our dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable or on significantly longer lead times.
We make no representation other than those specifically stated on the site that materials in the web site or any materials, information
or recommendations included on or offered by our site are appropriate or available for use in locations outside of Europe.
Unless otherwise specified, the materials on this site are presented solely for the purpose of promoting products available in Europe. Those who choose to access this site from other locations do so on their own initiative and are fully responsible for compliance with any of their local laws, if and to the extent that they are applicable.
This agreement shall be governed by, construed and enforced in accordance with the laws of England. Any action in connection with any matter related to this site, shall be brought only in Courts located in Northampton, England, and you expressly consent to the jurisdiction of said courts.
All products offered for sale comply with European Community regulations regarding safety and where instructions are included these are
printed in English as a minimum.
Products using a plug or adapter power supply are equipped to handle European voltage (220-240 volts). Although we endeavour to source products with popular European plug options, this is not always the case and not all products will be available with the customer's preferred plug configuration. The product information will indicate the available plug configuration options, which should otherwise be assumed to be the UK standard 13A plug.
When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. There are likewise various customs policies which frequently change as reviews take place and government policies change.
International customers are therefore responsible for all and any local taxes or duties levied for the import of our goods and the legality of these imports. Should any goods that you order from us be returned by customs and excise we reserve the right to recover all shipping costs incurred by us to prior to us issuing any refunds.
Please also note that you are considered the importer and as such it is up to you to ensure that you comply with all laws and regulations of the country in which you are receiving the goods.
We would like our international customers to be aware that cross-border deliveries are also subject to opening and inspection by customs authorities.
We do not sell products for purchase by children and any children’s products listed on our site are included for purchase by adults. If you are under 18, you may only use our websites with the involvement of a parent or guardian.
When you place an order on line for the purchase of a product or service from us it is considered to be a formal request made by you as an offer to purchase the products listed in your order.
We will generally send you an e-mail or other confirmation to advise you that we have received your order and include the order details as a confirmation.
Your order is accepted by us only when we send a subsequent advice to you by email or printed document, which will normally occur at the time the goods are dispatched by us. This order acceptance only relates to the part of your order that we have positively indicated and any other products or services on the same order do not form part of that contract and may be confirmed by us at a later date.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
This is the entire agreement between the parties relating to the matters contained herein and shall not be modified except in writing and signed by two directors or partners of the company supplying the goods or service for which the modification is required.
Headings in this document are included to assist the user with navigation of the document only and have no meaning in respect of the document.
These conditions will be interpreted in accordance with the Law of England and the customer agrees to submit any dispute to the non exclusive jurisdiction of the English Courts.
Should there be any difference between these terms and conditions and the document titled "General Terms and Conditions of Sale" then the provisions of the document "General Terms and Conditions of Sale" will prevail. The document "General Terms and Conditions of Sale" is included below.
We reserves the right to refuse access to the website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, before it is delivered, then the cancellation will be without charge to the customer.
All references to “site”, “website” or “web site” refer to any internet domain names in use by the companies to whom the terms relate.
When you send e-mails or faxes to us, you are communicating with us electronically and we also communicate with you by e-mail, fax or by posting notices on our web sites. For contractual purposes, you consent to receive these communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that we make such communications in writing. This condition does not affect your statutory rights.
We will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed. Such liability being at all times limited to the value of the goods to which the said breach relates.
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss no matter how it may have been caused. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.
We reserve the right to make changes to our website, policies, and these conditions of use and sale at any time. You are subject to the policies and conditions of use and sale in force at the time that you use the website or that you order goods from us.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action this shall not be taken as trade custom or practice or license to permit further breaches and at all times we retain the full use of our rights and remedies under these terms and conditions.
In the event that you have any complaint to make in respect of the goods we supply to you, the content of our web site, our service to
you or for any other reason please write or email us at the following addresses:
Customer Service Department
5 Welton Park
We take all complaints very seriously and will always carefully consider every concern that we receive from our customers and users of our web site and associated services.
You may cancel your order for the supply of goods with us at any time prior to the goods being shipped to you. Thereafter you have access to our 30 day money back guarantee.
We aim to dispatch your order the same day we receive it, and generally achieve this for all orders received before 16:00 each Working
In general you can expect to receive your delivery from us within 3-7 days of your order if your shipping address is within the UK and within 14 days for Europe. If you are concerned about your delivery at any time (please allow 7 days) you can contact us via email or telephone and we will check up on the progress of the delivery for you.
Telephone: 01327 878111
Email: support @ byte-it.com
Our working day is defined as Monday to Friday 09:00 to 17:00 (UK time) excluding UK bank holidays. Although not guaranteed, cover is often available outside of these hours by emailing us at support @ byte-it.com or by calling 01327 220033 and leaving a message. We will normally respond to messages if the office is manned and we feel that a call would help you, otherwise someone will respond at the next available opportunity.
We do not accept any card transactions ourselves and have no visibility of your
card or details in respect of any payments you make on line. All our
online transactions are automatically redirectly to a mainstream bank or
accredited on-line payment organisations who process your credit card details
securely. Once you have made your payment we
receive an acknowledgement back confirming that the payment was successful and this contains no card details.
In the unlikely event of unauthorized use of your credit or debit card ,you must always notify your credit or debit card issuer immediately.
As with credit cards, if you make your payment through PayPal your details are automatically routed to PayPal for processing by them. We again receive a confirmation back, once the payment has been made.
Because some people prefer to either deal directly with a human or prefer not to enter their card details on line at all, we have provided further options for making your purchase from us.
Once you have selected your goods, you can print your order form from our payments page, then simply fill in the form at the bottom of the order with your details and fax it back to us directly.
If you prefer to pay by cheque, or don’t have access to a fax machine, you can print your order and either include a cheque, money order or complete the card details on the form and return it to us by normal postage.
If you prefer to discuss your requirements with us before placing your order, or if you would rather make a credit card payment directly with a person over the telephone you can call us directly using the sales number on the web site selling the goods.
If you have any questions about your product options or having made your selection, you would prefer to confirm your order with us personally, simply select the email option from the payment screen. This will email your enquiry to us and an operator will call you back, answer any queries that you may have and take your payment details over the telephone when you are ready to proceed.
You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if anyone else obtains these details from you. We will quickly change your account details preventing access and decline any orders received in the meantime It is up to you to maintain the confidentiality of your account and password and you agree to accept responsibility for all transactions that occur on your account.
As a strict policy, we do not sell, trade, rent or otherwise share your email address with any other company or third party. From time to time we may make portions of our customer mailing lists available to carefully screened companies. This may include your name and postal address, but never your email address.
In several areas of our site, we ask you to provide information by filling out and submitting an online registration form. You only ever need to complete this once as the details are held within our database, so that we know who you are when you return to the site in the future.
Your email address is used during the on-line order process to send you confirmations of any transactions you make and in the event
that you contact us for information, to allow us to email information back to you. You will only receive emails from us necessary to the processing of your order unless you specifically choose to subscribe to our
email program, mailing list or catalogue.
We never share your email address with any other organisation or person.
Your telephone contact details are required for two main reasons.
The first is to guard against fraudulent transactions. We regularly call people back on a land line number to confirm their order details as this helps to ensure that your details are correct and that fraudulent use isn’t being made of your card. It is a sad fact that card details do get stolen and used fraudulently. Generally these criminals use untraceable mobile telephone numbers to place their orders and do not give valid land line numbers (which can be traced by the police).
If you wish to use a different shipping address from your billing address, we must have a land line telephone number to contact you on, so that the transaction can be validated with you prior to the order being shipped.
We also like to be able to contact you if there is a difficulty with your order or delivery or in the event that our courier is unable
to locate your address.
We ask for several numbers so that we stand the best chance of being able to contact you should we need to.
We will never share your telephone number/s with any other organisation or person and we will only ever use the telephone ourselves to contact you regarding goods you have ordered the services we provide or occasionally to confirm your registration details.
We obviously need your billing and shipping details to be able to transact your order and deliver the product/s you require to your specified shipping address.
Your billing details help us to confirm that you are who you tell us you are. This address is also used to send any confirmation of your order with us and any payments you make.
We will never send any billing information with any package sent to a shipping address
if the address is different from the
registered billing one. This means that you can safely ask us to ship an item as a present for someone without them also receiving
any price or other ordering details.
If you use a separate shipping address, you must also supply us with at least one land line telephone numbers as we will validate your instructions by telephone.
Please ensure that the details you provide us with are correct and complete and keep us informed of any changes to the information that you provided when registering. To help keep ourselves up-to-date, we may contact you to from time to time to confirm your details with us and to check that you wish to continue your registration.
You may of log in to our web site or contact us by phone , fax or email at any time and change your registered details.
Should you no longer wish us to hold your details you can mark your account deletion.
Marking your account for deletion will immediately indicate to us that we should not contact you and once all outstanding
transactions and liabilities have expired your details will be permanently removed from the database.
You can request us to delete your details by phone, fax or email.
"Cookies" are tiny files containing a few words of text that are stored by your internet browser on your computer. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as welcoming you back to our site using your name and storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
We stand behind every product we sell and we want you to be happy every time you shop with us. We are pleased to offer our “no quibble” 30 Day Money Back Guarantee and warranty on all products we supply.
All goods are included within our 30 day money back guarantee, which means that; if you're not absolutely satisfied with your purchase for any reason whatsoever we will be happy to make an exchange or reund the purchase price for the goods returned and we will also be happy to refund the delivery charge if the return is a result of our error.
You must follow our Returns Procedure and advise us within 30 days of receipt of the goods. In order to receive
a refund, returned products must be in like-new condition with original packaging and materials. All returns must be accompanied by the
original packing slip/receipt and returned in accordance with our Returns Procedure.
Some restrictions apply to some goods, as set out below:
Unless otherwise stated most mechanical, electronic or physical products are supplied with 12 months manufacturers warranty against defects in workmanship or materials. Should you need to use this warranty, the goods will either be returned to ourselves for exchange/repair or to the manufacturer. In either case you should contact our Customer Service department by email to support @ byte-it.com and they will contact you back with instructions.
The process is very simple and operates as follows:
Goods received without a valid Returns Authorisation Number, inadequately packaged or received later than 5 days following the issue of a Returns Authorisation Number may not be accepted.
You are granted a limited licence to access and make personal use of this website, but (other than page caching) not to download or
modify any part of it, without the express written consent of the web site authors
as detailed on the web site.
This licence does not include any resale or commercial use of this website or its contents of any nature whatsoever or by any means manual or automatic. You may not use any form of framing techniques to enclose any trademark, logo, or other proprietary information layout, hidden text, tags or images without express written consent.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome pages of our websites as long as the link does not portray the web site owner, web site author or its affiliates, associates or their products or services in any way that may be considered offensive of derogatory to anyone. You may not use any logo or other proprietary graphic or trademark contained within the site as part of the link without the express written consent of the web site author.
You must not use the website in any way that may cause or lead the website or access to it to be restricted or impaired in any way.
You understand that you are fully responsible for all electronic communications and content sent from your computer and you must use the website for lawful purposes only and refrain from submitting any information of a profane or other nature that may be considered offensive to the recipients.
You must not use the website in connection with any form of unlawful activity or to send, use or reuse any material that may be in any way illegal or offensive to anyone or which consists of or contains software viruses or political or commercial solicitation, chain letters, mass mailings or any form of advertising.
You accept that you are responsible and indemnify for each and any breach of copyright, trademark, confidence, privacy or any other right in relation to any material or information you submit to us. If you do post content or submit material, and unless we indicate otherwise, you automatically grant and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, sublicense and display such content throughout the world in any media.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the
content or material is submitted to us:
(i) the content and material is accurate;
(ii) use of the content and material you supply does not breach any of our applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).
You agree to indemnify the web site author, its owner or operator and its affiliates and associates for all claims brought by a third party against them arising out of or in connection with a breach of any of these warranties.
You accept that we operate on a "notice and takedown" basis. If you believe that any content on the website contains a defamatory or offensive statement or breaches any form of trademark, copyright or intellectual property right, please notify us immediately and we will investigate the claim which once verified we will make all reasonable endeavours to remove the content complained about within a reasonable time.
The "Supplier" shall be one of Voyager Systems or Byte IT Computing Limited as the supplier of goods and/or services under this agreement.
The "Customer" is the person, company or organisation wishing to purchase goods and/or services from the Supplier.